JONESTOWN, Texas (KXAN) — Thirteen Emergency Service Districts serve Travis County. They protect thousands of homeowners from fires and medical emergencies.

In ESD 1, the number of calls is going up, but the staffing isn’t growing, meaning they’re making tough decisions about where to place firefighters in the district. “I have to make the unpopular decision,” said Chief Donnie Norman. “Where do I put people that I have, what is safe for our firefighters, how can we serve the most citizens the best on our small budget?”

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